E.ON Energie România invests 40 million euros in digital solutions over the next five years

E.ON Energie România is set to allocate 40 million euros towards digital solutions in the next five years, marking a significant commitment to enhancing customer experience and service efficiency.

The company plans to invest nearly 70% more than in the previous five years by 2030, focusing on the development of digital services. The first results of this digital transformation will be visible starting this year, with the introduction of AI-based virtual assistants in the E.ON Myline platform.

E.ON Myline currently boasts approximately 1.6 million active accounts and manages around 2.34 million consumption points. Each month, the platform issues about 1.9 million electronic invoices, demonstrating its vital role in the company's operations.

Customer satisfaction is high, with over 84% of users praising the functionalities offered by the E.ON mobile application. The platform also includes a Sales Platform that allows customers to contract energy solutions directly online.

In addition to enhancing digital services, E.ON has expanded its electric vehicle charging network, surpassing 700 private charging points across 39 counties. The locations of these charging stations are easily accessible online and through the dedicated application, facilitating the shift towards greener transportation.

E.ON Energie România, led by General Director Claudia Griech, is part of the German E.ON Group, which has been a significant player in Romania for 21 years. Since entering the local market in 2005, E.ON has invested 2.7 billion euros primarily for modernizing gas and electricity networks, contributing 4.2 billion euros in taxes and fees to the state.

With a diverse portfolio of around 3.5 million clients and over 110,000 users utilizing renewable energy solutions like photovoltaic systems and heat pumps, E.ON is well-positioned for growth, having seen a 6% increase in its customer base from 2020 to 2025.